Drew Noble
Product Manager, Developer
Summary: Flexible Customer-Focused Product Owner with Specialization in E-commerce Marketplaces
Directed cost planning in North America for hybrid mid-size transmission, ensuring cost reduction progress using PFEP and Toyota Business System thinking- potential reduction of $38 per unit
Broke down complex problems using root-cause analysis and provided insights to leadership, resulting in clearer current/future state information, driving NA hybrid manufacturing direction.
Orchestrated benchmarking events with suppliers and engineers to generate improved design ideas, ensuring successful movement toward cost competitiveness
Prioritized use cases to design program roadmap, resulting in effective use of contracting, developer, and vendor resources and on-time launch of Ariv Electric Bike payment system and Cadillac XT5 pre-order site.
Designed payment solutions for diverse internal customers- 16 projects
Advised leadership of product direction on API integrations, card brand guidelines, and information privacy regulations
Gathered feedback from a group of diverse stakeholders to ensure groomed backlog included bugs, tech debt, and new features
Designed, developed, and implemented user acceptance testing protocols for payment system to ensure system met functional requirements
Agent Re-booking Platform: Projected usage trends of existing product features to predict the need for enhancements ($1m potential savings in first year and reduction of developer time)
Reacted to response time and Net Promoter Score underperformance by making enhancements to machine learning predictive routing model, resulting in NPS score improvement of 35 points
Standardized multiple national vendor sites’ performance using PFEP process to isolate and resolve KPI issues - $15.6m annual impact
Improved alignment with company mission and values in NYC market through product changes that reduced number of illegal hotels by 85%
Converted more than 3,500 potential users to hosts
Generated new customer base through securing brand partnership with Chicago Marathon
Built brand loyalty by addressing legal issues, and product feedback through event and webinar programming (over 100 events)